Cancellations / Refunds

At Casa de Leyendas we rent our rooms by advance reservations. When you reserve a room or rooms, we agree to turn away all other requests for the room(s) you reserved, guaranteeing to hold them for the dates you requested.

We want our policy to be fair for our guests, yet prevent loss of income to our Inn by cancellations. We cannot be responsible for travel delays, health issues, inclement weather or early departures. Due to our limited number of rooms, cancellations affect us greatly, so when situations arise that necessitate a cancellation, we sympathize, however, we adhere to a strict cancellation policy.

Trip insurance is strongly suggested, there are several to choose from on the Internet. Cancellations of 31 days + prior to arrival, your total deposit is refundable less a $50 processing fee.

In the unlikely event that you must cancel with less than 30 days notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.

If we are able to re-rent your room for the originally scheduled dates, your deposit will be returned, less a $50 processing fee.

Guests are responsible for payment of all nights reserved, regardless of actual arrival or departure date.

Cancellations 14 days or less prior to arrival, you agree to pay for your entire stay regardless of late arrival, no-show or early departure
EXCEPTIONS:

A 90 day cancellation notice is required for the following holidays:

Carnival (dates will vary)
Semana de Santa (Spring Break) (dates will vary)
Semana de Moto (Motorcycle Week) (dates will vary)
Dia de la Muerta (Day of the Dead)(November 1)
Thanksgiving (dates will vary)
Christmas (December 25)
New Years (December 31)

No refunds will be made for reservations cancelled less than 90 days

Again, Trip Insurance is strongly suggested

By making your deposit you signify that you have read, understand and agree to the Cancellation Policy above and you understand that there are no exceptions.